NON-ATTENDERS Patients who fail to turn up for their appointments on several occasions and do not cancel them will receive a letter from the practice advising them that if this continues to happen then the Practice reserves the right to remove them from its list in line with our 'Did not attend' Policy.
Patient Access Online Appointment Booking
To increase patient access to our services we offer a 24 hour online appointment booking system. First of all you must register to use the internet appointment booking facility. Ask the receptionist for a registration form, which provides the information you need to register to use the internet facility. After initial registration, the system will allow patients to book, cancel or check appointments on the Web, whatever time or day and send you immediate confirmation of the booking.You will automatically be added to the appointment list, so there is no need to re-confirm by e-mail or telephone - just arrive promptly on the day!
Once the registration process is complete, you can log on to the appointments systems using your individual patient number and password, and will be able to view appointments you have already made, cancel them if necessary, and book an appointment with your doctor after checking the times available.