The surgery website is the most effective way of giving our patients access to help and the latest information 24 hours a day, seven days a week. It contains complete information about all the services we offer. It also details how the practice is organised and introduces our doctors, other clinical and administrative staff and describes their various responsibilities.
CORONAVIRUS
Dear Patients,
In this current COVID-19 pandemic your safety is our first and foremost priority.
We have changed the…
The surgery website is the most effective way of giving our patients access to help and the latest information 24 hours a day, seven days a week. It contains complete information about all the services we offer. It also details how the practice is organised and introduces our doctors, other clinical and administrative staff and describes their various responsibilities.
CORONAVIRUS
Dear Patients,
In this current COVID-19 pandemic your safety is our first and foremost priority.
We have changed the way we work in order to protect you and the most vulnerable people in our families and communities - please click on the Coronavirus update link for more details of the changes at the surgery.
If you require a repeat prescription this should be requested in the usual way by coming to the surgery to drop it off - we cannot accept repeat requests over the phone.
We will not be providing letters for face mask exemptions. Please visit the website link below for more information on the requirement for wearing face coverings:
In spite of increased capacity, our phone lines are often stretched to the point that doctors cannot ring out of the surgery. This also makes it difficult to keep our phone lines free for those who cannot contact us by any other means (for example if they are frail, elderly or facing any form of disability).
If your problem needs an on-the-day response you should call the surgery at 8am.
If your problem does not need an immediate response you could use e-consult as this is the most straightforward way that the GP's can look in depth at your complaint in the context of your medical background.
All GP practices in Sefton are open and continuing to provide services, as they have done throughout the pandemic. They are also seeing a rise in demand which is higher than ever before meaning they are treating and dealing with a record number of patients - please be patient and kind to staff.
Here are four ways to seek healthcare advice:
Visit your GP practice website and complete a confidential online form during normal opening hours to request advice or treatment. You will receive a response as soon as possible, usually within two working days. Online forms should not be used for very urgent medical problems.
Call your practice to arrange an appointment. You will usually be assessed by a health professional or a member of the practice team on the telephone first, with face-to-face care arranged if clinically needed. If you have a preference about how to access care you can discuss it with your practice.
For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice nhs.uk
Download the NHS App to order repeat prescriptions and get health advice
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